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Shipping Policy


Delivery Locations

Mama Qucha ships worldwide to all destinations covered by Australia Post and An Post. Depending on stock location (Australia & Ireland), we ship out to Australia & New Zealand with Australia Post or other countries with An Post. An Post (the national postage carrier of Ireland) is currently only shipping to limited countries due to the coronavirus pandemic. Please see if your country is included in An Post's limited shipping destinations here.

Shipping rates

Shipping charges for your order will be calculated and displayed at the checkout, and are based on Australia Post rates for Australia & New Zealand, and An Post rates for everywhere else.

We offer free standard shipping worldwide on orders over $100AUD. For orders under $100AUD, shipping prices are calculated at the checkout, or you can use the following table as a guide (please note this is not up to date):

Weight Australia NZ Ireland & Northern Ireland Great Britain Europe Rest of the world
Up to 100g 9.5 13.5 6.5 9 10 11.50
100-250g 9.5 13.5 8 10.5 11.5 13
250-500g 9.5 13.5 10 12.5 13 14.5
500-1kg 12.5 22 14.5 18 19 25
1-1.5kg 16 28 14.5 22.5 23.5 36.5
1.5-2kg 16 33 14.5 22.5 23.5 36.5
2-2.5kg 16 50 18 50 64.5 66
2.5-3kg 16 50 24.5 53.5 71 72.5
3-3.5kg 19 64.5 24.5 60.5 84 85.5
3.5-4kg 19 64.5 24.5 63 92 93.5
4-4.5kg 19 64.5 24.5 70 100 101.5
4.5-5kg 19 64.5 24.5 73.5 108 109.5

 

Please note the weight of our products are as follows:

Product Kg
Small wet bag 0.01
Large wet bag 0.06
Change mat 0.16
Bottle holder 0.16
Cuzco Clutch 0.26
Backpack - white 1.25
Backpack - turquoise & pink 1.35
Baby Bundle - white 1.64
Baby Bundle - turquoise & pink 1.74

 

Processing times

All orders are processed within 1-2 business days. We cannot guarantee that orders will be delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.  If there will be a significant delay in shipment of your order, we will let you know via email. 

Delivery speed options & coverage

We use standard shipping with tracking on all orders. 

The domestic delivery speed options can be found here.

New Zealand delivery times can be found here.

All other International delivery times are based on An Post times. Delivery times can vary depending on the destination. Generally international items take between 3 to 7 working days. You can see estimated delivery times for your chosen destination by using the An Post Calculate the Postage tool.

Delivery times from Ireland to Australia during the coronavirus pandemic are averaging 20 days.

Delivery delays can occasionally occur.

Shipment to PO boxes - for Australian customers

Australia Post allows shipping to PO boxes within Australia.

Shipment confirmation & Order tracking

You will receive a shipment confirmation email containing your tracking numbers, once your order has shipped. The tracking number will be active within 24 hours. You can track your order on the Australia Post website or An Post website using this tracking number. Please note, Australia post does not provide a tracking number to some countries.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Insurance

Currently insurance is only included for orders under $100AUD shipped within Australia. If you are purchasing overseas and would like your purchase insured, please contact us and we will look into this request for you.